At GoodDeeds Network, we strive to ensure transparency, trust, and satisfaction for all our users. However, we recognize that disputes may occasionally arise, whether between Gifters and Receivers, or related to transactions, campaigns, or services. This Dispute Policy outlines how we handle disputes, including refunds, complaints, and resolutions, to maintain fairness and accountability.
1. Scope of the Policy
This policy applies to:
- Gifters and Receivers: Disputes related to transactions, services, or campaign outcomes.
- Service Requests: Issues arising from incomplete or unsatisfactory tasks, mentorship, or skill-sharing services.
- Platform Usage: Concerns about user behavior, fraudulent campaigns, or policy violations.
2. Dispute Categories
2.1 Financial Disputes
- Refund requests due to unsuccessful or fraudulent campaigns.
- Disputes about how funds are utilized by the Receiver.
- Payment processing errors (e.g., double charges or incorrect deductions).
2.2 Campaign Disputes
- Concerns about the legitimacy of a campaign or misuse of funds.
- Issues arising from incomplete or inaccurate information provided in a campaign.
2.3 Service and Task Disputes
- Complaints about mentorship, internships, or tasks not completed as agreed.
- Misunderstandings about the scope or quality of services provided by Receivers.
3. Dispute Resolution Process
3.1 Submitting a Dispute
- Users can file a dispute through our Contact Us page or by sending an email to support@gooddeednetwork.com.
- Required information includes:
- User’s full name and contact details.
- Detailed description of the issue.
- Supporting evidence (e.g., screenshots, payment receipts, or communication logs).
3.2 Acknowledgment of Dispute
- Once submitted, users will receive an acknowledgment email within 24 hours, confirming that the dispute has been logged.
3.3 Review and Investigation
- Our support team will investigate the dispute by:
- Reviewing user-submitted evidence.
- Contacting both parties involved for clarification and additional details.
- Verifying the campaign or transaction details against platform records.
- Investigations typically take 5–7 business days but may extend depending on the complexity of the case.
4. Refund Policy
4.1 Refund Eligibility
Refunds may be issued under the following circumstances:
- The Gifter has proof that the Receiver did not use the funds for the stated purpose.
- The campaign was found to be fraudulent after verification.
- Errors in payment processing (e.g., duplicate charges).
4.2 Non-Refundable Situations
- Donations or services already completed successfully as per the campaign’s stated purpose.
- User dissatisfaction based on subjective expectations not clearly stated in the campaign or service request.
4.3 Refund Method
- Approved refunds are processed within 5–10 business days.
- Refunds will be credited to the original payment method used by the Gifter.
5. Escalation of Disputes
If a dispute is not resolved to the satisfaction of the user, it can be escalated by:
- Requesting a review by a senior support manager.
- Filing a formal complaint via support@gooddeednetwork.com.
- External mediation or arbitration if necessary (for high-value disputes).
6. Preventing Disputes
6.1 Transparency in Campaigns
- All campaigns must provide detailed descriptions and supporting evidence during creation.
- Moderators review every campaign to ensure clarity and legitimacy before approval.
6.2 Gifter Awareness
- Gifters are encouraged to read campaign details carefully and ask questions if needed before donating.
- Regular updates are required from Receivers to keep Gifters informed about how funds or services are used.
7. Consequences for Policy Violations
Users found violating platform policies or engaging in fraudulent activities may face:
- Account suspension or permanent removal.
- Reporting to relevant legal or regulatory authorities.
8. Contact for Disputes
For all dispute-related queries or submissions, please contact us at:
- Email: support@gooddeednetwork.com
- Phone: hello@gooddeednetwork.com
We are committed to resolving disputes promptly and fairly while maintaining a safe and trusted platform for all users.